A link has directed you to this review. Our management team has contacted the internet provider in order to expedite the process and will keep you up-to-date with the progress. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. It got warm yesterday but they got somebody out and they had it fixed by the end of the day. Over a few months period the flooring began to separate. Sit construction mgr, Ryan made aware was timely and vey professional in getting things addressed. There are so many things wrong such as the aluminum siding has been pieced together the landscaping looks like a child did the work. He did not call in the morning. Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. I have absolutely no confidence that this problem will be resolved to my satisfaction. LGI's assigned closing date had to get pushed back five times. How are you? He would reply back. I believe it is a faulty breaker and needs replaced. We also ensure all reviews are published without moderation. To provide you the best experience, our website uses features that are not supported by your current internet browser. Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. Repair it. Brooksville, FL 34602 If you see problems imagine what you can't see. So maybe he wants to sell it to some of his friends. I dealt with Rick and he lied. As far as the home, there was damage. Also, the home is more thorough than I've seen. WV Martha Rose, Broker. It was pleasant. While we'd like to think that our award winning quality, exceptional pricing and dedicated customer service speaks for itself, it never hurt to have someone else say something nice about us, too. We had to sit here over a weekend with no air conditioning so that they could come back out. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. Hi Apil, were disappointed that you decided not to move forward with the purchase of your home. He would walk out to the house. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? When we first moved in, the cabinets starting falling apart . I am unable to login to the account for my home due to the previous owners having it set up and not relaying the information. If i can give zero I can! And even on closing date, the representative did not come by, checked up. And still a couple of drawers don't work. We purchased the home in January 2020 in the Crowley, TX area. They said my warranty was expired and that it was not a builder defect. Casey Law, representing. Someone will be reaching out to you shortly. On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. Photo courtesy Seth Pohlman . So, I gave my two months notice at the apartment. Shingles and siding from many Suntop Farms homes right outside Enumclaw were ripped off during the winter storm earlier this month, but many residents believe the fault lies with developer LGI for cutting corners. Please let me know, I would be more than willing to start an action law suit- MHBR No. Hi Jennifer, thank you for sharing your experience with LGI. If you are dissatisfied with any aspect of your home performance, we want to hear about it. However, Keith our loan advisor made up for it. I didn't have the cash to pay LGI Homes on July 29th, the day of closing. I looked up the number and found out they had an office in Port Saint Lucie so I called and made an appointment. Tell me that we are going to close October 27 or around there. He said, Yes, we'll definitely close on October 7, if not, maybe a week. That's November 10. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. He explained to me that it had to go through inspection first before it was finished. Having a new home changes your life all together. WV Martha Rose, Broker. The neighborhood is very safe, quiet and clean. Copyright 2022 Consumers Unified LLC. And the first time I talked with Lawrence, I felt good about him, the way he spoke, the way he showed respect, humility, dignity, and how he showed LGI is what you need. My drive way as well as garage has some cracks. For the most part, the reps were good. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. I rate the quality of construction as a 4 out of 5. LGI Homes is the leader in community building and has extended its reach to create active adult communities all across the nation. LGI used good materials like hardy plank on the outside of the house. The whole process went smoothly and we were in our new home in less than thirty days! Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. So he was very open about it. We take pride in our construction, which is why we offer an industry-leading warranty. Hi Carlos, we appreciate your review and recommendation. Square footages are approximate and may vary in construction. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. Horrible sales person. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. I went over there and I talked to them. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. Thank you for choosing LGI Homes Active Adult. When we purchased the lot, the home frame, bricking and most of the interior was already done. Thank you. He took us around the community with already built houses. So in fact, they paid all but $1,000 of the closing cost. It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. What are the apartment people gonna do? Thats not me. LGI Homes 287 ratings. So that was a pain, because we had to reschedule our movers. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. Wheres the notary guy? After that, he came in, gave me a folder. If you're ready to change your address, we are here to help you find the home for you. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. Now there is mold in that area. LGI Homes range from $166,000 to $356,000. I bought my new build LGI home in November of 2019. I bought my new build LGI home in November of 2019. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. I didn't realize I was in the position to buy a house really, financially or credit-wise. Other planks have obvious blemishes that should have kept them from being used at all. We appreciate your patience and we thank you for choosing LGI Homes. BC721730. Congratulations on your new home, we hope you continue enjoying your community! B.1002074. All the things that you need are here. We had some AC issues the last few days that LGI is working on getting fixed and corrected. It was pretty annoying. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. ConsumerAffairs is not a government agency. But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. Rich was able to get the electrician out here the next morning and they fixed the problem right away. Desired outcome: The website is for general information only. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. Call: (386) 388 . We hope you continue to enjoy your home for years to come. Dallas homeowners have rated LGI Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. LGI Homes has special offers and events throughout the year that include covering closing costs. He was very open. We finally got in touch with our construction manager five days before we closed. Granite counters, stainless appliances. You will save money on energy costs. But the craftsmanship of the house is kind of poor. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. Thank you. They were apprised of my situation. Hi Donald, thanks for taking the time to leave a review! Once I was here, Philip handled all of the loan stuff, and he was extremely professional. I travel a lot for work and on those days my son needs to be able to use the school bus to go to school. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. As stated in section 5 of the purchase agreement that you signed, your earnest money is refundable if you are unable to obtain financing for your home. Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. And the first representative I spoke with on phone, Lawrence, was very friendly. We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. Thank you! And my apartment went back to rent November 25th. Desired outcome: And come November 11, still not ready. We assure you that this is not the typical experience with LGI Homes. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. I had the house inspected and they couldn't check the air conditioning because of the temperature that day. It's my boys bedroom. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. And we both brought another friend. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. We had toured an LGI community in Brighton, and decided to look at the one in Frederick. Ed Lovin is a idiot and trying to force feed his opinion down my throat. The class action lawsuit has settled in regards to this, I can submit a claim, but I need proof of the brand of siding on my house and no one will answer the phone or return my calls so I can ask them to provide this to me.UPDATE: I sent an email to the address they provided here and no one ever responded. He wasn't like a salesman that was really pushy. I called LGI up and the rep said he could have it done in 30 days, with just about exactly the same window as I had to get something arranged for my family to move into. The tiles started cracking in the dining room and kitchen. Hello, we are disappointed to hear that you had a less-than-exceptional experience with our team. I filled out the contact form, and someone reached out. Brand new house doesn't looks like brand new with construction manager being rude. Copyright 2023 LGI Homes, Inc. All Rights Reserved. They are not being very helpful. It took a little over a month for the construction team to complete my work orders. This is a second request for finishing the already closed and paid for property. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. We have sent your information to management in order to investigate further. When we moved in, the back yard was not graded at all! We went ahead and signed the papers. Ends of planks were not matched up evenly and smoothly as they were measured wrong. B.1002074. I was satisfied with that. Im sure this is not a one-off complaint. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. I informed their rep who came out (Oct. 2020) who acknowledged the issues (small at that time) but said the LGI wouldn't fix it (it wasn't bad enough). Hi Josh, we are disappointed to hear your feedback. 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