More, Viva Aerobus receives PRIME certification for best practices of Corporate Governance The Vivabus service operates with established schedules Notification Passengers may also purchase a Baby Package, which will allow them to use their stroller up to the aircraft door and have it returned at the arrival gate. Premium economy with VivaAerobus takes around 2 hours and 54 minutes, so youll have landed and be in getaway mode in nothing flat. Minor: Any person under the age of eighteen years old. When traveling in their own seat, your baby must go in a baby seat or CRS device recommended by the FFA (Federal Aviation Administration). latter in their Booking, the corresponding change in time and/or date, in order for the Passenger to take the Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. rules and regulations). to the scheduled departure, having to pay the corresponding cost. Ticket: Refers to the physical and/or electronic document that contains the information of The aforementioned documents must be presented in a physical and original way, photostatic copies, photographs, or 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al 31 de diciembre 2018. 76, No. musical players, tablets, portable computers and any similar equipment that uses wireless connection. Premium economy. www.vivaaerobus.com (the Internet Site) on the Viva Aerobus shall provide the facilities that are within its reach to all Passengers with Disabilities and/or and, in its case, to the payment of the fare difference when the latter comes into existence. Personal Item: Shall be considered any personal item any purse, small backpack, diaper bag, The Passenger may pay its Booking through any of the Payment Forms authorized by "VivaAerobus". Cambios de itinerario. Should the Passenger require to transport a larger amount of Syringes, the Passenger must submit liable for the loss and/or damage of such Valuables. Viva Aerobus no ser responsable de los daos que se ocasionen por saqueos o robo de objetos de valor en su Reduced Mobility needs a Support Animal for his/her mobility and/or accompaniment. It shall not be necessary for Passengers with Disability and/or Reduced Mobility to notify "Viva Aerobus" of their Group 2, Group 3 and Group 4 may vary depending on each airports facilities. The titles allusive to the Terms and Conditions included herein shall only be used as reference and from them un plazo menor al aqu sealado, Viva Aerobus avisar de dicho cambio a la brevedad posible. Code to facilitate location in the event of loss or damage of the Baggage. Animales domsticos: Viva Aerobus podr transportar a las mascotas de sus Pasajeros "Viva Aerobus" may at any time suspend and/or cancel its flights without prior notice to Passengers, being "Viva Aerobus" bound city-airport-city Shuttle (Vivabus) and/or ground transportation by bus between cities; must deliver the proof US Airport regularly used for that carriers international flights. Viva Aerobus may transport underage Passengers, whose age varies between 14 (fourteen) and 17 (seventeen) years old without the aeronave, ni de los dems pasajeros, adems dichos instrumentos debern cumplir con las normas de seguridad Complaints made via social networking sites will not receive a formal response. Discapacidad: Los Pasajeros con discapacidad tendrn derecho a transportar instrumentos It is not valid for payment in Airports or onboard the plane. The Captain of each Aircraft of Viva Aerobus is at all times responsible for the aircraft, and it is imperative that every person onboard complies with the Captains instructions. siempre y cuando informe a Viva Aerobus a travs de su Centro de Contacto en un lapso no mayor de cancel a reservation without penalty, for at least 24 hours if the reservation is made at least one week personas con discapacidad, adultos mayores, menores no acompaados y mujeres embarazadas. 6. With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby food. vi. The check-in of such musical items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms or the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. Viva Aerobus does not accept stretchers for transportation to any flight, The use of electronic cigarettes is forbidden in all areas of the Viva Aerobus aircrafts. In the event that checked baggage does not arrive with the passenger traveling to or from the U.S., from Viva Aerobus. to transport valuables or not inside their Checked-in Baggage. that safety or security considerations preclude such service. Passengers who wish to carry with them a sports item must notify peanuts, chocolate, dairy, among others; being the Passenger responsible for verifying the content of the products it consumes. selected by each Passenger. with its Tarmac Delay Contingency Plan. Boarding is closed 20 (twenty) minutes before the scheduled time for the flights departure. redondos los Pasajeros podrn hacer uso de cualquiera de los vuelos contratados en su Reservacin, sin All transactions referred to herein, including but not limited to the purchase and sale of tickets for the air transportation service, products and other services offered by Viva Aerobus https://www.toditocash.com/. shall neither be liable if the Baggage is damaged due to normal handling such as damages in wheels, supports, straps, check purchases. container with a lid that prevents spills. If the adults traveling with the baby are not their parents or legal guardians, they must present a written consent and a copy of an official identification of the parents or guardians. the corresponding airfare. confirmada dentro de los primeros 10 (diez) das naturales posteriores al inicio del trmite. Passengers who due to their inappropriate behavior cause any damage and/or harm to Viva Aerobus, against himself/herself or any of the other Passengers, shall Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. equipment to be used in aviation pursuant to the Radio Technical Commission for Aeronautics (RTCA), which models in the market that may and are subject to the terms and conditions issued by the service company. reservation in exchange for a payment of Viva Aerobuss choosing. bound to pay the difference with any other payment option authorized by "Viva Aerobus". therefore no changes or return requests are accepted for the cases they have been paid but not enforced by the Otherwise, for security reasons, you will not be allowed to fly. evidence the United Nations registration approved by the DOT (Department of Transportation). E-ticket service charges will be applied to each Passenger per each of the booked flight segments. (money, jewelry, negotiable instruments), fragile (unicel ice boxes) and in international flights those specified as forbidden by the country of the airport of origin/destination. the inspection points of each Airport prior to the Flights departure. Because our bags has important medication for two people with health nuestras redes sociales, o, si as lo desea podr comunicarse va telefnica a nuestro Call Center y/o podr WebGet cheaper flights with your Viva Fan membership and enjoy the best benefits on your trip. permite que un Pasajero mayor de edad pueda transportar a un Infante sin costo adicional, pero sin derecho a WebChildren up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). No empty containers of any kind are allowed. VivaAerobus requests each Passenger that his/her Carry-on Baggage be available if subject to inspection by of this limitation will be posted on any social networking site used by Viva Aerobus. electronic devices, picture or video devices, cell phones, important documents or art (Valuables).VivaAerobus does not minutes after scheduled departure time (including any revised departure time that passengers prximo en el mismo segmento. VivaTienda(s): VivaAerobus point of sale and customer care officer which is dedicated to the sale rental cars and other travel services to end customers through a web platform. the above. Passengers who purchased a Baby Package will recieve priority boarding, and may bring up to 10 kg of baby items onboard that does not count as part of their carry-on luggage. Carry-on Baggage: Refers to the baggage permitted onboard the aircraft, being the Passenger En caso de que la demora sea mayor a 4 (cuatro) horas, el pasajero ser compensado conforme a lo anterior y Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds Including treatments for repair of car paint. Viva Aerobus has now started or announced 15 new US routes since the beginning of the COVID-19 crisis. Baggage: Articles of personal use for the purpose and duration of the trip, which includes See 9.7 Carry-on Baggage. Documentado sin costo, y hasta dos piezas que no excedan en conjunto 10 kilogramos como Equipaje de Mano en Passengers who wish to carry with them a musical item must notify Viva Aerobus with the proper anticipation. substances or materials; mascara; lip gloss or lip balm. Para hacerlas vlidas, el pasajero deber comunicarse a nuestro Centro de Contacto VivaAerobus shall not be personally obligated to render assistance to Passengers with Disability and/or montos de consumo sern determinados de acuerdo a los siguientes escenarios: 1. provided Viva Aerobus has control over these displays or can provide the information to the party who penalizacin por exceso de peso en Equipaje, la cual se encuentra publicada en la pgina case of single pregnancy or before the33rd (thirty-three) week of gestation in case of multiple pregnancy. ^ "Viva Aerobus plans Las Vegas-Mexico City flights starting in December". inherentes a su condicin sin cargo adicional, siempre y cuando no se comprometa la seguridad de la the scheduled date of its Flight. Baggage shall be entitled to carry the amount and weight of suitcases paid, which may be of 15 (fifteen), 20 (twenty), 25 Counters, otherwise, the Passenger shall forfeit any right derived from the destruction, loss or damage of the Baggage. Viva Aerobus does not provide escort and/or special care services for minors. WebVivaAerobus operates domestic flights within Mexico as well as international flights to the US, including to New York, Chicago, Los Angeles, and Las Vegas. the airplanes door. Afectaciones superiores a 241 minutos - 200 MXN adicionales para alimentos y bebidas por pasajero. III. in order to avoid delays in the process and/or refusal to board. In case of products presented as liquid, gels and/or aerosols they must comply with the provision sin Appendix C of the Mandatory Directive (Circular Obligatoria) that are not directly imputable to "Viva Aerobus", which generate the refusal to board, "Viva Aerobus" shall The Boarding Pass online or printed in the check-in counters shall be marked under the section of Seat with the number of seat selected upon purchasing the ticket. credit cards. Viva Aerobus may amend this Plan at any time to decrease the time in which the aircraft remains Likewise, only one baby per adult is allowed. days following the date of the Flight cancellation, overbooking or any other situation that may trigger the issuance of such their departure at the Internet Website of "Viva Aerobus". and/or Viva Aerobus. Baby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation The Passenger must enter the ToditoCash card number and password. WebViva Aerobus allows passengers traveling with infants to select a Baby Package that includes permission to use a stroller all the way up to the aircraft door. imputables a la aerolnea y genere la necesidad de pernoctar. route, the Passenger may choose: i. not to use the Flight Certificate for the purchase of the new Booking, being the Passenger arrive with sufficient time in advance to board on time the units providing the service. 3) No LAG containers of more than 100 (one hundred) milliliters shall be accepted, even when partially full. https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando Compensation Policies of "Viva Aerobus". to "Viva Aerobus", such as adverse weather, acts of God or force majeure, natural disasters, acts derived from a The Passenger may make payments to "Viva Aerobus" through the BANAMEX portal, provided the Flight chosen by the Passenger is suitcase to another, he/she must abandon his/her place in line so as not to obstruct the attention of the other syrups, marmalades, stews, sauces and pastes; foods in sauces or with high content of cream, lotions, cosmetics and oils; Viva Aerobus Viva Aerobus shall only authorize onboard the Aircraft those baby seats that are authorized by the FAA (Federal Aviation Administration). Upon collecting the Checked-in Baggage, verify that the collected piece is their own, since there is the possibility that there are several similar v. To Passengers who do not submit an Official ID or when it is determined that it has been forged, mutilated and/or altered. Asiento ni franquicia de Equipaje. WebBook cheap Vivaaerobus flights to Guatemala City with best deals on Trip.com today. The order to board shall begin with the Passengers with Disability and/or Reduced Mobility, then the Passengers with VIP Pass (VIP). The Baby package is mandatory in Service or occupation is subject to availability, without You can travel with your baby as soon as they are 7 days old. For international flights, minors must complete their own immigration and customs procedures. Once the Aircraft lands at the Airport of destination, En caso de existir una demora igual o mayor a 4 (cuatro) horas, el pasajero ser allow the transport of Valuables, and therefore the Passenger shall be responsible for the transport of such Valuables podrn solicitar le sean aplicadas las tarifas preferenciales que tenga disponibles Viva Aerobus para tal Allergies: During all Flights operated by Viva Aerobus, a sales service is offered onboard the aircraft, offering products such as: (party cartridges) and toycaps (chinanpinas). of 55 cm. Flex Pass: Additional service offerted by Viva Aerobus that allows the passenger to advance or delay his flight only for the sea imputable a la aerolnea, Viva Aerobus otorgar un certificado electrnico por el monto equivalente al If fewer than the needed number of passengers However, whenever a Passenger with Disability provision of the Service, which may vary according to the conditions, availability and/or Additional Services. abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al services shall be operated by the corresponding company, which company is shown at the back of the ticket and is independent viaje. Adult: Individual of 18 (eighteen) years old or over. servicio de transportacin terrestre aeropuerto-hotel-aeropuerto. Viva Aerobus recommends to its Passengers the following: Not to include in the Baggage fragile or valuable articles, including but not limited to cash or documents, jewelry, for the trigger point for food and water covered in paragraph number 2 of this document. 4. Conexin: Viva Aerobus no efecta vuelos de conexin de Pasajeros y/o Equipaje. adems acceder a las opciones y, en el caso, a la indemnizacin aplicable a cancelacin del vuelo: Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. the reservation. The Viva Aerobus Baby Package is perfect for flying with babies. cualquier cambio en su Reservacin, incluyendo cambios de fecha y horario, con al menos 24 horas de con al menos 7 (siete) das previos a la fecha de vuelo. The use of electronic cigarettes or vaporizers is also not allowed onboard the Aircraft. that may be used as sharp or pointy weapons, such as drills, pieces or loose parts of drills and/or screwdrivers, all prevent the main function of the Suitcase. 3 nights. and therefore waives to request in the event of loss or theft, any damages from Viva Aerobus for this concept. For more information on the terms and conditions for transportation of the aforesaid articles shall apply and it is only allowed in national flights, and in no event shall it be allowed in international flights. en caso de pernocta y transporte terrestre desde y hacia el aeropuerto cuando sea necesaria. The following Passengers must appear before the Check-in counters due to special conditions and will not have the option to print their Boarding Pass through Internet: B) Passengers who have received a recent surgical intervention, D) Passengers travelling with special luggage such as musical instruments and/or sport items, E) Passengers with Disability and/or Reduced Mobility, G) Passengers who must notify their situation at the check-in counters due to their physical or legal condition to determine if they may or may not board the flight. iv. or Institute of Social Security and Services of State Workers, permits issued by the National Institute of Migration, the rules and regulations delimited to this fact. medication, may do so prior submission of the corresponding medical prescription issued by a certified physician. Both in the collective as well as in the private services, the prices published by Viva Aerobus are per person and per route. The Viva Aerobus Baby Package is perfect for flying with babies. of the passenger is indicated and that the passenger does not have any other official identification in accordance with participant companies and details, check the following webpage and conditions thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva. (the Terms and Conditions). Passengers who have acquired VivaBsico, VivaPlus and VivaSmart who decide to travel only with carry-on baggage may print their Boarding Certificate. on the Internet as an alternative to the use of banking products (credit and debit). Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser mnimo 30 das of the city towards the airports are made with two hours and thirty minutes (2:30) in advance to the scheduled flights 8% de lo pagado por concepto de tarifa base e impuestos del segmento afectado para la compra de un vuelo 5) Each Passenger may only carry one bag of this type and must present it separately for inspection. (one thousand pesos 00/100 MxCy). Sharp or puncturing objects capable of causing a wound. weapons, arches, bayonets, arrows, similar objects. Viva Aerobus is a Mexican Airline, therefore it will be considered as International Foreign Carrier and will comply with As well as in the event of loss or theft, any damages from Viva Aerobus has started! And per route alternative vivaaerobus baby package the flights departure theft, any damages from Viva has! 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