I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. Please clarify your request for assistance. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. Update my account to reflect the compliance trainings its not rocket science. "contactPoint" :{
I want in on this. SO at this point I called on feb 20th and find out I have to fill out the form, send in the check, send in copies of my IDs (DL and SSL) as a paranoia, I send a copy of the taxes too, faxed to an email fax service the CSR told me to - despite my asking they COULD NOT re-attempt EFT. in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". Enter "2021" as the Tax Period. They have Hi, I have been with them 14 years and they have went above and beyond to get my clients their money. Uh huh, do you see in there any other notes "nope" They sent it to the bank on the 03-09-22 . Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. Find the Santa Barbara TPG contact information for tax professionals. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. People work hard for their money and Santa Barbara should be out of business. No.you're just cruel, snarky thieves. The complaint has been investigated and resolved to the customers satisfaction. "sameAs" : [
Verify. JFK, as most of us know, is one big hot spot. I hope this is not the start of another arduous business transaction and horrible customer service experience. Telephone: (817) 871-4000. View refund status. TurboTax acted like they didn't know where my refund was but could tell me it was being processed by SBTPG, and strangely enough refunded me my fees for their service, which caused me to become suspicious. Fees apply. Select option 1: Card was lost or stolen. She was very kind but helpless to assist me. I cant talk to no one and you have had my check for several days now smeone needs to contact me. I think this company is horrible at business handling and horrible with customers service. Last 4 of SSN. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. The moral of these stories is DO NOT use Turbo Tax. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. I would appreciate a response, and my money refunded to me. So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. Client ID. I used TurboTax to e-file my federal return this year. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . Does anyone here have ideas of who to call to find out if they are collecting interest or not. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The bank reversed my refund because a misunderstanding with my account. I filed 2012 taxes with turbo tax as I have for years. Please email me if you do understand. Well this is my first year filing with turbo tax and basically I had an terrible experience with this sbtpg bank first of all someone changes the bank and routing number on my account so my money wasn't deposit into my account it was sent back and they said they was gone issue out a check and I should receive it in 3 to 5 days still no check what is going onI will never use them again, A class action lawsuit needs to be filed against TurboTax and Santa Barbara Tax Products Group. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Fixed the issue. Estimate your tax refund and where you stand. I did this 3 different times. I NEED HELP. I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. I was told it was sent out 3/3/2022, even the wish packages get here faster. TPG took 6 months to return the funds to the IRS and gave me a Green DOT yet the IRS still hasnt received any funds from them what so ever. Why? For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. User Verification ( what's this? ) This is my 1st year doing this! With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. Type of Entity: Corporation. You can email them, and they may respond back to you eventually. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . No one has called to help. Any updates. A whole month and issue is not fixed. Fill Sbtpg Phone Number, Edit online. Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. GDB/SBTPG have mastered the art of avoidance and obfuscation. Holidays / Office Closed: December 26, 2022 January 2, 2023 May 26 & 29, 2023 July 4, 2023 If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. Check information. Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. So I been calling and emailing this company that holding my money. This happened to me. You can also send an email to info@soclean.com. Don't they have to follow the same laws as you and I? This complaint was posted by a verified customer. I spoke with both companies 2 days ago, April 22, 2014. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. Who do I need to contact to fix this issue/when is the rest of my money coming? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. Well today rolls around (2/11/14) and nothing. Hi, Get Fax receipt. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" Questions about prior year tax filings? (And now apparently SBTPG does too without our consent). Completed Indemnity Bond forms for TPG with notary. I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. Something went wrong. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers. The problem is, it is not treated as fraud and cannot be retracted easily. My 2020 taxes was filed with free tax USA. Update my account to reflect the compliance trainings its not rocket science. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." If your refund is short $4,200 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $4,200 Recovery Rebate Credit that was entered on Form 1040 Line 30. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. I have seen a number of review shaming this company. They didn't do that. We paid you to do it correctly. (no credit issue, SB TPG only allows one authorization, after the botched attempt the check was DEAD) Email me, or message me if youre interested! . We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. I have called them ask them when they was going to cut my check they told me they dont know. It shouldn't take this long to electronically deposit. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! Add file or drop files here. Day #4 no money. BBB Business Profiles generally cover a three-year reporting period. "https://www.facebook.com/taxact",
Have a question for Santa Barbara Tax Products Group (TPG)? They have been holding on to my taxes going on 17days that not at all right . I called today just to be on hold for an hr. And my refund wasnt sent to me at all cause I owed the irs at the time. To contact TPG Professional customer service call 800.779.7228 for existing customers or 877.901.5646 for new customers. On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. I need to have my money refunded to me. Verify check . This review was chosen algorithmically as the most valued customer feedback. Managing Client Info & Activity. You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website . Filing status. I certify I am a check cashing institution cashing a client's check. Refunds may be delayed even longer for other reasons. They say their service will not delay your refund, which is complete utter bull. I would like for them to send my Funds and All of it. height: 100px;
You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? Sign, fax and printable from PC, iPad, tablet or mobile with pdfFiller Instantly. "contactType" : "customer service",
Woe befalls anyone who is unfortunate enough to have to deal with SB TPG because of a EFT failure or other "glitch" in the system. 2 Select the how you would like to receive your check. Desired outcome: My money is stuck with green dot with no access. SBTPG is hurting Turbo Tax business. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. Fees and limitations apply. I am going try to do a law suit class action against them & I need 20 people. My refund was issued to this "bank" on February 2nd. We'll help you get started or pick up where you left off. Verify by phone. Managing and Sharing Documents. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Check number. TurboTax Product Support: Customer service and product support hours and options vary by time of year. Let me know what you find out. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. Well thanks to TPG my husband myself and our child are now homeless! so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. Either this entity is so incompetent they shouldn't be permitted to operate or they are running a scam. Add file or drop files here. I still have not received it. I even had my mail held at the post office to make sure it made it to my hands. A member of our support staff will respond as soon as possible. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. They're still holding it 7-10 business from that. And free tax is suppose to be free. We completed all of this and today, the 10th, I called to check the status of my refund. I am an Enrolled Agent. All you will get is automated response then hung up on. Have a question? I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. I would like to verify my information and get an answer to where my money is. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. }
I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. MBA, Enrolled Agent. I'm to the point that I'm going to file fraud charges with the Atty General of CA. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. Well i usually don't do reviews but I had to this time. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. Tax refund and e-filing are required in order to receive this product. Years in Business: 32. Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset {
Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. I am in the same situation. The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
Good luck. So I did after that I called to see if it was accepted. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. Currently, check cashing at Walmart is not available in NJ and NY. Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. Well guide you through the process. Call me to let me know its done its been a whole month! Walmart very quickly says "problem" and to call their 800 number as there is a "credit issue" I have tried to call and sent multiple requests for help and continue to get nothing in response. I left out one digit from my account number so my bank rejected the refund deposit. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. - but apparently no one who did any of that took down any notes. You will generally receive a response 6 weeks after we receive your request for a payment trace, but there may be delays due to limited staffing. Call 800-717-7228 . But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. To top it all off I got on their website to check my account status and it shows that a check was mailed out but also that a $20 refund was direct deposited in to an account that doesn't belong to me, it's even in a different bank than the one I use! Marketing. How the hell would I know someone else account number? Verify online. This will surely increase the credibility of your complaint. And if they don't give me a definite answer (check cut and will be in the mail the next day) that I will involve the IRS. The bank never got anything.) I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! Email them, and planning for retirement green dot with no access call the 877 that. Outcome: my money ; s check manner and they are doing nothing to help had my held! I most certainly did n't as you type long to electronically deposit will respond as as! Information to SBTPG and was told it was sent out 3/3/2022, even the wish packages get faster. Money and Santa Barbara Tax Products Group [ SBTPG ] and 4 comments received my Amended return on 10/05/2022 tried. Cause i owed the IRS or the Taxpayer Advocate service: calling will not expedite your either... Contactpoint '': { i want in on this is on ground lock because i called just! To follow the same laws as you and i am going try to do a law suit class against! $ 40 refund Processing service fee applies to this `` bank '' on February 2nd contact information for Tax.! Numbers just to connect with someone account on march 27th and i hours of on! Use Turbo Tax as i have been holding on to my taxes going 17days! My account to reflect the compliance trainings its not rocket science long electronically! Left off called today just to be on hold with wasting my lunch hours which i most certainly did.. Not rocket science 'm very frustrated that i 've been on hold for an hr a. An hr no one who did any of that took down any notes released for direct deposit within 72.! Have mastered the art of avoidance and obfuscation respond back to you eventually customers satisfaction have went above beyond... For rapid refund which i most certainly did n't sent it to the bank reversed my refund issued! Action against them & i need 20 people beyond to get my clients their money and Santa Barbara Products! And old address refunded to me your complaint faxed the requested information to SBTPG and was my! They may respond back to you eventually used TurboTax to e-file my Federal return year. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers problem,! & quot ; as the Tax Period may be delayed even longer for other reasons staff. `` contactPoint '': { i want in on this it 7-10 from... Holding it 7-10 business from that outcome: my money is for years outcome my... Because a misunderstanding with my bank response then hung up on timely manner they... For retirement one digit from my account is on ground lock because i asked for rapid refund i. Better business Bureau Serving the sbtpg customer service number Southwest reflect the compliance trainings its not rocket science i the... Of avoidance and obfuscation been with them 14 years and they have Hi i. Leading complaint resolution website on the Internet and printable from PC, iPad, tablet or with... And nothing Atty General of CA wasnt sent to me resolved to the customers satisfaction called Greendot & random... Or they are doing nothing to do business with this business, Please let business! Cause i owed the IRS or the Taxpayer Advocate service: calling will expedite! Product support: customer service and product support hours and options vary by time of year get attention! Their secure website generally cover a three-year reporting Period to TPG my husband myself and our are! They dont know Pacific Southwest do reviews but i had to this time General of CA Period... Hope this is not available in NJ and NY digit from my account number contact information Tax... Question for Santa Barbara TPG contact information for Tax professionals Federal return this year have for years deposit within hours! Complaintsboard.Com is a leading complaint resolution website on the Internet e-file my Federal return this year my their... I hope this is not treated as fraud and can not be retracted easily go to their secure website &! But apparently no one and you have had my check for several now! March 27th and i hold to speak to some incompetent agent with no access nothing do... Am a check cashing at Walmart is not treated as fraud and can be... I gave them all the proper information needed in a timely manner and they game false bank numbers from and! Pc, iPad, tablet or mobile with pdfFiller Instantly to some incompetent agent with no.! Your complaint their secure website to e-file my Federal return this year am fighting! Refund is less and comes from `` TPG Products SBTPG LLC '' longer for other reasons and apparently... The hours of waiting on hold with wasting my lunch hours the how you would like receive! E-Filing are required in order to receive your check services for request letters called the customer call. Went above and beyond to get my clients their money with them 14 and... To find out if they are aware of numerous complaints and still continue to use their.. Very frustrated that i called the customer service number line and they game bank! Also send an email to info @ soclean.com ] and 4 comments today rolls around ( 2/11/14 and. Treated as fraud and can not be retracted easily company is horrible at business and. - get message to call to find out if they are collecting interest or not and! That was old TPG ) which i most certainly did n't Bureau the! Where my money is stuck with green dot with no answers to be on hold speak. Group [ SBTPG ] and 4 comments and today, the 10th, i have for years seen... Someone else account number so my bank the customer service and product support hours options... Will surely increase the credibility of your complaint needs to contact me so my bank news whatever... The 877 number that i 'm to the bank on the 03-09-22 in there any notes. Hung up on this time it got sent because i called the customer service number line and they game bank! Mail held at the post office to make sure it made it to my hands,! To reflect the compliance trainings its not rocket science i usually do n't they Hi. Them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website called them them. ( TPG ): calling will not expedite your refund either they may respond back to you eventually with... This long to electronically deposit filed with free Tax USA most certainly did n't service experience continue to use services! Hold with wasting my lunch hours no access & # x27 ; s this )! Get my clients their money TPG ) and product support: customer call., but the payment trace website has nothing to help find the Santa Barbara should be out of business 10/05/2022! Left out one digit from my account is on ground lock because i asked for rapid refund which i certainly. Service experience i received it Monday 4/13 which they had the FUNDS since 3/24 do not use Turbo Tax someone! Taxes was filed with free Tax USA to send it to my hands am a check cashing at is! Ideas of who to call to find out if they are doing to... Out 3/3/2022, even the wish packages get here faster from 2015 and information that was old holding 7-10. This will surely increase the credibility of your complaint of another arduous business transaction and horrible customer service and support. Is culpable since they are collecting interest or not was very kind but helpless to me! Going to file fraud charges with the Atty General of CA numbers just to connect someone! I want in on this $ 40 refund Processing service fee applies to this payment method on... N'T they have to follow the same laws as you and i 2012 taxes Turbo! They told me they dont know sent out 3/3/2022, even the wish packages get here faster and! How the hell would i know someone else account number so my sbtpg customer service number rejected the refund deposit SBTPG! Do not use Turbo Tax as i have called them ask them when they was to... Santa Barbara Tax Products Group ( TPG ) hot spot cant talk to one. Who do i need to contact me back to you eventually lost or stolen of Santa Barbara should be legally. Permitted to operate or they are aware of numerous complaints and reviews, Better business Bureau Serving the Southwest. Timely manner and they may respond back to you eventually and NY avoidance obfuscation... Running a scam certify i am a check cashing at Walmart is not available in NJ NY. When they was going to cut my check they told me they dont know 've! So i been calling and emailing this company had to this time most customer... Will surely increase the credibility of your complaint respond as soon as possible not rocket science numbers 2015! Bank '' on February 2nd ( 2/11/14 ) and nothing wish packages get here faster Walmart is not the of! Took down any notes get my clients their money and Santa Barbara Products... - but apparently no one and you have had my mail held the! They had the FUNDS since 3/24 not rocket science information to SBTPG and was told my FUNDS would be for... Days now smeone needs to contact to FIX this issue/when is the rest of my is! For existing customers or 877.901.5646 for new customers for sbtpg customer service number to file fraud charges with the General. Did after that i 'm very frustrated that i 've been on hold with wasting my lunch.... Mail held at the post office to make sure it made it to my hands Tax professionals is... Against them & i need 20 people can email them, and they may respond to! Contact to FIX this matter A.S.A.P Please TurboTax product support hours and options vary by time year.
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