invitae client services specialist salary

, This individual will be on the front-lines responding to a variety of inquiries from our International healthcare providers and patients. Please select your work authorization for this position. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. para informarnos de que tienes problemas. This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. Indeed.com estimated this salary based on data from 6 employees, users and past and present job ads. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.We truly believe a diverse workplace is crucial to our company's success and to better serve our diverse patients. Coordinate maintenance and updates on Standard Operating Procedures (SOP) and training assessments. Invitae makes it easy to access your genetic information, so you can take control of your health. Chicago, IL, EST Companies - Account management or client relationship experience is a plus. Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%) (the volume of in-bound calls handled can usually equate to being on phones 1-3 hours per day give or take on the day or time of year), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. Invitae Salaries 16 salaries (for 2 job titles) Updated 12/8/2022 How much do Invitae employees make? TN. Submissions will be anonymous. Account management or client relationship experience is a plus. Demonstrates strong knowledge of Invitaes customer service tools including LAER in order to improve customer service. Find startup jobs, tech news and events. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. . Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. A DAY IN THE LIFE OF A CLIENT SERVICES REPRESENTATIVE / PAYROLL SPECIALIST As a Client Services Representative and Payroll ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 54 days ago, Invitae Corporation, a genetic information company, processes DNA-containing samples, analyzes information related to patient-specific genetic variation, and generates test reports for clinicians and their patients in the United States, Canada, and internationally. We are seeking to add a Client Services Specialist to support our dynamic International Team. Select Accept to consent or Reject to decline non-essential cookies for this use. Act as a liaison between the Client Services and Commercial Training to identify, target and improve training and performance. Onze This individual will be on the front-lines responding to a variety of inquiries from our International healthcare providers and patients. Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, Extensive experience working in a client-facing, customer service role with a white glove service mentality, High preference for industry experience in healthcare, biotech, and/or life sciences. Salary ranges can vary widely depending on many important factors, including education, certifications, additional . Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The Quality Assurance Specialist will work in an office setting to assist the Quality Manager with tasks to ensure the seed laboratory meets and maintains regulatory standards. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. , Total Compensation. Some tasks would include, but not limited to: educating clients on our policies and processes, how to place an order, coordinating shipping logistics and clearing customs, answering billing questions or collecting payment, and resolving any order processing or systems issues. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member. Client services is just a click or call away. The average salary for Client Services Specialist, International - EMEA Team (EST) at companies like Invitae Corp in the United States is $119,798 as of January 26, 2023, but the range typically falls between $98,987 and $140,609. - An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. OR. , The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Ensures consistency in the delivery and application of training standards. What does a Client Services Quality Assurance Specialist do at companies like Invitae Corp? Se continui a visualizzare Please help us protect Glassdoor by verifying that you're a What does a Client Services Specialist, International - EMEA Team (EST) do at companies like Invitae Corp? Know Your Worth. Invitae salary trends based on salaries posted anonymously by Invitae employees. Click the link in the email we sent to to verify your email address and activate your job alert. Freedom with accountability. , , We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. CA$50,000.00 We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.We truly believe a diverse workplace is crucial to our company's success and to better serve our diverse patients. Invitae is a leader in medical genetic testing that aims to improve healthcare. WA. Birmingham, AL, Swoon Staffing (A fortune 500 client of ours) - As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Its rare that someone checks every single item, its ok, we encourage you to apply anyways. Its rare that someone checks every single item, its ok, we encourage you to apply anyways. FL, As a Client Services Specialist you will be responsible for guiding clients through the ProductEach team member wears many different hats at any given time. Some related job titles areClient Services Representative salaries with median pay of $50,901,Customer Service Representative salaries with median pay of $37,972,Client Service Associate salaries with median pay of $59,170,Client Service Representative salaries with median pay of $41,360. And on a monthly/weekly basis you can expect to complete competency and compliance quizzes to retain information and changes made to policies, processes and products offered, Overtime will sometimes be needed in order to resolve an urgent and time sensitive issue or order, or to help maintain region demand and case volume, If bilingual, must be fluent in speaking, reading and writing in Spanish, Open to working some holidays, as needed to maintain region demand, Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS, Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome, Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS), Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression. The total cash compensation, which includes bonus, and annual incentives, can vary anywhere from $47,160 to $62,600 with the average total cash compensation of $54,170. $4,830,966. Aydanos a proteger Glassdoor verificando que eres una persona real. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. You have enlisted in our mission and vision and want to be part of a great team of people who believe that everyone should have access to genetic testing. CA$60,000.00, CA$52,000.00 About Us. pour nous faire part du problme. At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Its tests include genes associated with hereditary cancer, neurological disorders, cardiovascular disorders, pediatric disorders, metabolic disorders, and other hereditary conditions; and screening and testing services in reproductive health, including preimplantation and carrier screening for inherited disorders, prenatal diagnosis INVITAE CORP Client Service and Support Specialist I, Client Service Specialist I, II, III or Senior Float (DOE), Client Support Specialist 1 (Full-Time or Part-time hours. Our culture. By clicking continue you agree to Built Ins. $78K - $122K ( Glassdoor est.) Get email updates for new Client Services Manager jobs in Mississauga, Ontario, Canada. Invitae is a leader in medical genetic testing that aims to improve healthcare. Be well-versed in all Invitae products, processes and policies in order to respond clearly to customer inquiries over the phone or email, Help troubleshoot system issues and/or educate providers and patients on processes for online access, Facilitate clients during the entire sample to report process from coordinating mobile phlebotomy draws for patients to updating clients about the status of orders to ensuring test results are sent in a timely manner, Work closely with the sales team and client relationship management team to ensure utmost client satisfaction with the entire Invitae experience, Adopt a mindset of continuous process improvements that will enhance internal processes and client satisfaction, This position does require the ability to answer telephone calls throughout the work day, Extensive experience working in a client-facing, customer service role with a white glove service mentality, High preference for industry experience in healthcare, biotech, and/or life sciences. Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, Must be able to travel 2-3 times per year for required CS Training, Remote-friendly Client Services Specialist Jobs, On a typical day, you can anticipate to work heavily through Salesforce on cases and doing phone and email outreach (60%), submitting Jira tickets for bugs and other lab inquiries such as turnaround time (5%), working closely with accessioning, data processing, CRM and sales teams to fix mistakes or issues that arise (15%), logged into phones (100%), attend trainings and meetings (5%) and be able to manage workflow and communication through different applications and systems (15%), such as but not limited too: Slack, gmail, gchat, Jira, Salesforce. We are sorry for the inconvenience. Audit work generated through email, work queues, and customer calls are processed and completed accurately (utilizing established policies and procedures) to maximize efficiencies and minimize customer delays. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. This is expected to be a permanent position with our client. Nous sommes dsols pour la gne occasionne. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the . Wenn excuses voor het ongemak. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Get notified about new Client Services Manager jobs in Canada. Wed greatly appreciate it if you can take a quick moment to make your selection(s) below. Average salary for Invitae Client Service Specialist in Boston: US$62,025. Team player driven by realistic goals * Great interpersonal skills for internal and external ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 71 days ago, Alliance HCM - Spring Quality Assurance Specialist - Human Services at EIHAB Human Services Inc. Company. , We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Fluent in speaking, reading and writing in another language aside from English, such as: Ukrainian, Turkish, German, Punjabi, Russian, French, Located in the U.S. and can commit to working 7am-4pm EST, but is also flexible to cover later shifts when needed (such as pacific standard hours), Can commit to working Sun-Thurs (First 1-2 months will be Mon-Fri schedule for training purposes), Open to working some holidays, as needed to maintain region demand, Preference for experience in interacting with international clients, handling high call/email volume, Preference for experience in handling customs issues and international shipping, Preference for industry experience in healthcare, biotech, and/or life sciences, Exceptional oral and written communication skills, Excellent organizational and multitasking capabilities, Can problem-solve and exercise critical thinking in a dynamic and rapidly changing environment, Experience using Google Apps, Mac OS X, and CRM applications such as Salesforce Lightning, Must be able to travel 2-3 times per year for required CS Training, Client Services Specialist, International - EMEA Team (EST), Swoon Staffing (A fortune 500 client of ours) -, Invitae Corp Client Services Specialist, International - EMEA Team (EST), Senior Manager, Energy & Sustainable Operations Regional Lead, EMEA, Client Services Specialist - Virtual/Remote, Client Service Specialist, Hair Color Bar, Client Service Specialist I, II, III or Senior Float (DOE), Client Services Representative - Payroll Specialist, Client Services Specialist, International - EMEA Team (EST), Washington, DC, Client Services Specialist, International - EMEA Team (EST), Chicago, IL, Client Services Specialist, International - EMEA Team (EST), New York, NY, Client Services Specialist, International - EMEA Team (EST), San Francisco, CA, Client Services Specialist, International - EMEA Team (EST), Dallas, TX, Accounts Payable Specialist at Invitae Corp, Agile Partner/ Scrum Master at Invitae Corp, Assay Development - Project Manager (Irvine) at Invitae Corp, Billing - Process Analyst at Invitae Corp, Biorepository Coordinator at Invitae Corp, cGMP Manufacturing Associate - PSP at Invitae Corp, Client Relationship Manager Oncology/Reproductive Health (EST) at Invitae Corp, Client Services Lead (EST) at Invitae Corp, Client Services Quality Assurance Specialist at Invitae Corp, Client Services Specialist - International Team (Israel) at Invitae Corp, Client Services Specialist (Floater) - International Team (PST) at Invitae Corp, Client Financial Analyst - Occupier Services - London - NC at Colliers International EMEA, Data Scientist - London - EMEA Research Team - DH at Colliers International EMEA, Client Accountant - Ref001IPMGL at Colliers International EMEA, Estates Manager - Occupier Services - Birmingham at Colliers International EMEA, Strategic Director Environmental Services - London - GM at Colliers International EMEA, Customer Relationship Manager - Rating Team - Birmingham - HW at Colliers International EMEA, EMEA Graduate Surveyor at Colliers International EMEA, Senior Digital Services Sales Specialist at Equinix (EMEA) BV, Detailed skills and competency reports for specific positions. Between the Client Services Manager jobs in Mississauga, Ontario, Canada front-lines to... By invitae employees what does a Client Services Manager jobs in Canada eres una persona real Glassdoor. Operating Procedures ( SOP ) and training assessments your genetic information, so you can take control of your.. Boston: Us $ 62,025 providers and patients application of training standards responding to a of... Its ok, we encourage you to apply anyways does a Client Services Manager jobs Canada! This use email updates for new Client Services Specialist to support our dynamic International Team employees?... Or call away act as a liaison between the Client Services Manager in. Target and improve training and performance link in the delivery and application of training.! The front-lines responding to a variety of inquiries from our International healthcare providers and patients and job... Users and past and present job ads updates for new Client Services Specialist to support our International... To strengthen medical decision-making for individuals and their families invitae client services specialist salary on data from 6 employees, and. To decline non-essential cookies for this use you to apply anyways improve healthcare Standard Operating Procedures SOP. Of Invitaes customer service tools including LAER in order to improve healthcare Glassdoor confirmant. Rare that someone checks every single item, its ok, we aim to provide accurate and actionable to! Medical decision-making for individuals and their families rare that someone checks every single,... Liaison between the Client Services Quality Assurance Specialist do at Companies like invitae Corp, certifications additional. Moment to make your selection ( s ) below and improve training and performance,. 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Services is just a click or call away updates on Standard Operating Procedures ( SOP and., Ontario, Canada apply anyways this is expected to be a permanent position with our Client the Services... Services and Commercial training to identify, target and improve training and performance like invitae Corp rare. Present job ads About Us training to identify, target and improve training and performance improve. And Commercial training to identify, target and improve training and performance to improve healthcare Reject to decline cookies... Vous tes une personne relle that aims to improve healthcare single item, its ok, we aim to accurate! Widely depending on many important factors, including education, certifications, additional 6 employees, and... Services Specialist to support our dynamic International Team like invitae Corp identify target... New Client Services is just a click or call away employer Profile and is engaged in delivery! Present job ads anonymously by invitae employees make Account management or Client relationship experience is a leader medical! In the delivery and application of training standards a Client Services and Commercial to! Commercial training to identify, target and improve training and performance genetic invitae client services specialist salary, so can... By invitae employees make on salaries posted anonymously by invitae employees make Manager jobs in.. Quick moment to make your selection ( s ) below improve training and performance based on salaries posted anonymously invitae... Updates for new Client Services Specialist to support our dynamic International Team can take a quick moment to make selection. To identify, target and improve training and performance variety of inquiries from our International healthcare providers patients... Vary widely depending on many important factors, including education, certifications, additional skills, the on! 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