E) Knowledge workers, A key word in social business is "conversations." Information systems enhance core competencies by: Friction-laden processes dont just hold your employees back. Standards are best measured when they are The internal environment of an organization refers to events, factors, people, systems, structures and conditions inside an organization that are generally under the direct control of the company.. Corporate mission, corporate culture, and leadership style are factors that are typically associated with an organization's internal environment. B) direct B) Phishing C) the mobile digital platform. A) internal business process perspective C) a cycle using observed data for continuous improvement of operations Check out our favorites, Some of the best case studies to improve your knowledge base. A) employee commitment and customer satisfaction. Why is it important to control the supply chain? Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. A) overemphasis on paperwork D) control chart A) provide mass customization. D) "Whatever my next job is, please make it with a manager who cares about his employees and not just the bottom line." Ironically, this means formalizing as many of your processes as possible over time as needed to truly get your organization running like a finely-tuned machine. C) submitting the order. A virtual company: D) overemphasis on one instead of multiple approaches. A) New products and services As you begin to wrap up the initiative, consider the implications your efforts will have on your organizations future. Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ________ control. Even worse, forcing a change your team isnt prepared to make can potentially disrupt your operations altogether causing more harm than good to your business. Consumer perception is a major factor that influences consumer behavior. B) changing conditions. A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting. E) business intelligence. People have many beliefs and behavioral tendenciessome controllable, some beyond our control. C) Solar energy D) financial D) Customer intimacy Anchor Resort and Casino requires its casino dealers to have licenses, observes them using closed-circuit TV, and requires detailed reports at the end of each shift. A) Six Sigma. A department store creating specialized products for preferred customers. B) Broadcast TV Why does Amazon need to worry about competitors in online shopping? Why? D) overemphasis on means instead of ends C) quality improvement, training, and customer satisfaction. The four major competitive strategies are: It likely goes without saying, but the use of automation and other technology is a huge part of improving your business processes. E) efficiency. Edwin Hollander, after many years of studying leadership, suggested that the follower is the most critical factor in any leadership event. Education influences health outcomes through ALL of the following mechanisms EXCEPT. A) ideas for making organizations more responsive, more democratic, and less wasteful A) His action is acceptable, because the grocer suffers the least harm. Where are they in the control process? C) mass customization Which kind of organization is most likely to try to exert too much control? B) incremental B) fewer suppliers. A) feed-forward control. E) managerial. Charging less for superior products C) A bookseller selling an e-book reader that reads only the bookseller's books. C) FIP principles A) internal business process perspective This is why continually improving your business internal processes is one of the most beneficial things you can do for your organization. E) oversees the company's security policy. Which of the following is a primary function of management? Colin was working on his budget. Competence 3. B) customer perspective D) financial perspective, 23) Surveys of employee satisfaction is an example of a balanced-scorecard measure of the: A) the distinction between tangible and intangible ideas. True or False. E) fine-tune merchandise availability. E) Improved decision making. True or False. B) outsourcing. A) weekly. "Look and feel" copyright infringement lawsuits are concerned with: B) As a major cost center, it is important to pay attention to the sourcing, shipping, and warehousing. A) strengthen ties to its customers. D) Freedom of Information Act Which of the following statements about organizations is not true? Information systems enable globalization. C) manufacturing and production B) price premium earned D) expense budget. D) to establish the normal or desired performance with upper and lower limits E) the "no free lunch" rule. E) costs, tasks, structure, and management. D) financial control cost systems C) number of process improvements ________ is the process of instituting ongoing small, incremental improvements in all parts of an organization. B) quantifiable. All of the following are steps in the process for analyzing an ethical issue except: Now, youll need to set goals for your BPI initiative. D B) Improved decision making A) zero-based !1997 F350 XLT 4x4 Crew Cab (4 door) 7.3 Liter V-8 Diesel Powerstroke, Automatic with overdrive, Dana 60 front axle, Weld Racing Wheels and Toyo Open Country Radials (tires and wheels cost $4500) only 66,000 original miles Located in Seattle Washington 98188 1 mile from Seatac AirportI . B) on the hard drive of the visitor's computer. Even though she seems successful, which time management mistake may Olivia be making? A) structural In addition, he . C) feedback. E) too little participation. D) locks managers into stable spending arrangements. D) overemphasis on one instead of multiple approaches. A successful organization can involve its employees in the control system in all of the following ways EXCEPT E) Machines. C) insufficient resources. To achieve this goal . D) local suppliers. Theres not a single organization on the planet that runs to 100% perfection. B) TPS These more practical improvements will mean more (and more valuable) opportunities for team members to interact for various purposes. C) career readiness True or False, Which of the following industries has the lowest barrier to entry? E) substitute products. How would you describe her level of control? To achieve our firm's vision and strategy: 8) Identify the best description of the balanced scorecard's internal business processes perspective. E) too much flexibility. C) using the graphical elements of another product. Out of all these needs, the basic needs and security needs take a position above all other needs. E) They require controls at many different points. With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. E) There is no distinction, they are the same thing. D) feedback. B) human resources D) encouraging the sharing of knowledge across business units. C) His action is wrong, because the man would not want the grocer to steal from him. True or False, A ________ is a senior manager who oversees the use of IT in the firm. It plans to grow by producing high-quality water toys at a low cost that are delivered in a timely manner. How all these factors interact with each other ensures that each of us is unique in our consumer actions and choices. C) comparing performance to standards Now, you can begin working with your team to create an improvement plan and put it into action. The Internet increases the bargaining power of customers by: B) Motion pictures Throughout the last 60 years, the United States has had an interesting track record in regard to productivity. C) translating the mission into strategic goals. a. B) They develop personal relationships. D) Trade secret protection C) organization, culture, management, and environment. In digital firms, both _____________ and _____________ are the norm. Organizational size The larger an organization becomes, the more complicated its structure. C) narrow. A) customer acquisition Which, in most cases, is the response theyd be looking for. C) learning and growth perspective D) return on investment, 15) Measures of the balanced scorecard's internal-business-process perspective include all of the following EXCEPT: Business process improvement (BPI) can also help you zero in on the root cause of problems within your workflows. D) informational C) It is temporary and in service of someone else. Moreover, youll likely have developed contingency plans to fall back on should you encounter these issues in the first place. E) violation of a monopoly on the ideas behind a product. We have selected for you 4 different types of business processes that have already been mapped by HEFLO. B) income statement. You can read about the history of the product, find ideas for baking, purchase the candies in the colors of your school or favorite team, and learn the percent of each color in the standard bags. E) nowhere, because they are only used during a visit and are discarded once a visitor leaves the Web site. B) Successful implementation requires commitment and leadership from top management. True or Fale, Which of the following substitute products would be of most concern for a cable TV distributor? D) incremental B) Take a learning orientation approach which engages in self-development. As you optimize these workflows, youll also continually remove hazards and distractions that can potentially throw your team off course. B) product innovation and organizational learning, over fast cycles. ________ is the amount of acceptable deviation from a standard, determined when the standard was established. The factors are: 1. 20) The return-on-investment ratio is an example of a balanced-scorecard measure of the: (Note that organizations may use multiple methodologies for various purposes at different times and sometimes even simultaneously.). Unlike the external environment, the company has control over. The distinction between an idea and its expression. C) to recognize and reinforce positive performance C) Competitive advantage E) data use policies. This is an example of which problem associated with control systems? E) tactical. C) informational E) co-creation of business value. Informal processes, of course, will need to be documented for the first time. A: Enterprise organizational assets B: Environmental process assets C: Environmental enterprise constraints D: Enterprise environmental factors Question 18: The collection of generally sequential and . With the right data in hand, you can be nearly certain that the changes you make to your processes will lead to better and better things for your business. All of the following are competitive forces in Porter's model except: On top of considering the severity of the myriad issues youre facing, you also want to think about: Similarly, consider the downside of not taking action on your operations and on your business. E) liabilities. These processes are responsible for planning, monitoring, managing, and controlling the core and supporting processes from start to end. E) cash, At Taylor Activewear, orders have significantly exceeded projections, and Macon, the operations director, has decided to hire for a third shift in the plant. B) Internal business D) autocratic Computers and programs are the only things required to produce the information an organization needs. E) focus on components of service success: tangibles, questions, and margins. D) the RATER system. In addition, it is the follower who either rejects . In a literal sense, though, your organization does muchmore than that. Depending on the situation, enabling your team may involve: You might need to let your team practice implementation of the new process before actually doing so. T A) a strategic map C) financial Ability 4. B) concurrent. Converting raw data into a more meaningful form is called: Business managers and executives have a responsibility to examine internal concerns for how they may influence company decisions. B) big data. E) Transactional needs of the organization, Long-range planning activities of senior management, A(n) ________ is an activity for which a firm is a world-class leader. Q4 and FY 2022 Gross Merchandise Value Increased Year-Over-Year 13% and 23%, respectively Q4 and FY 2022 Total Revenue Increased Year-Over-Year 10% and 29%, respectively Cash & Ca A) cloud computing. D) It can be created to fit your values and needs. B) Customer and supplier intimacy It addresses providing service and support to the customer after the sale. Values that influence decision-making. ii. Of course, youll want to make any necessary adjustments if your efforts havent panned out as youd hoped. Making information available to everyone. A) taking corrective action Finally, be sure to stay at arms length to provide guidance and assistance, and to keep team members motivated as you implement the change. B) Breadth control The United States subprime mortgage crisis was a multinational financial crisis that occurred between 2007 and 2010 that contributed to the 2007-2008 global financial crisis. D) better meet customer demands. A) Automotive Despite their variations, each methodology adheres to the principles of lean operations: While the methodologies discussed above differ in many ways, you probably noticed some considerable overlap between them. B) Internet technologies are universal, and therefore usable by all companies. All large businesses incur administrative costs in the process of delivering revenue collected from customers to the suppliers of the goods or services being purchased . Computer abuse refers to acts involving a computer that may not be illegal but are considered unethical. Your first order of business will be to identify: A holistic approach is critical here, as it will keep you from experiencing the dreaded tunnel vision we discussed earlier. Role Perception 5. C) decentralized controls C) external audit. True or False. To maximize your BPI efforts, focus on what will have the strongest and longest-reaching impact on your business then keep paring away at the next challenge in front of you. Informal processes, of course, will need to worry about competitors in shopping... Computers and programs are the same thing, culture, management, and usable. May Olivia be making involving a computer that may not be illegal but are considered unethical and! 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