The X1 boxes need a better cleaner signal to the box than the old Motorola does. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. The second box activated but had trouble pairing the remote with my sound bar. Disconnect the set-top box and wait for 10 seconds. How do I fix this? fc-falcon">cox contour box stuck on welcome screen. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Setting up your Cox Contour 2 TV box. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. It refreshes the system entirely and gives it an extra boost of speed to function. - guess it is back to watching nexflix, the internet does work. While youre at it, make sure none of the cables are loose or unplugged. MacBook Learn How to Use the Contour 1 Remote Control. So I suggest everyone ask to get the 'main box' replaced. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Cox Mini box problems range from missing channels to activation failed or is taking too long. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. Mobile Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Then, plug it back in. It will give an indication if something is wrong. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. That would be great@CCAndrew. It makes no sense to me. what is your wiring/splitter/amp set up? iPad mini It has five amplified ports and one non amplified VoIP port for the cable modem. Check if the outlet that youre using is working. Click OK. Cox Cable or Advanced TV problems are very similar to internet problems. All the cable and HDMI connections are sound. The set-top box will reboot automatically. Use the below information to troubleshoot issues related to the Contour app. The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, mg Bienvenido. Then, you might notice some channels are missing. In which case you may find yourself having to reset the remote and pair it to your TV again. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Better yet, buy a real Mesh WiFi Router for better results. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. It has happened here twice now in the last two months. I removed it and put in an EVO1-9 (all I had). When your cable box loses power or is unplugged it also loses its memory of. TypicalComcast. A subscription to any level of Cox Residential Internet service and Contour is required. I am assuming it has an integrated MoCA band pass filter. Contacted Comcast and went through the entire process again. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. But it sounds like this is somthing else. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Heres what youll need to do if youre having problems with the app. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. Tried restarting it several times, no joy. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. It had noting to do with connections. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. It is so hard with this company to get to a knowledgeable tech. Sanyo, about four or - Answered by a verified TV Technician . Bienvenido. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Followed by rebooting your cable box in the TV room. This site checks your internet upload and download speeds. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Bienvenido. Next, youll need to call for help. Then, follow the remaining steps listed above. So, I have put the CSMAPDU9VP back into service. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Bienvenue loop. screen. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. The old one never gets past "boot" but the new one gets stuck at "1Pst". If a reboot doesnt help and none of the cables are loose, something else is wrong. Click OK. Use the down arrow button to set Power Preferences. Plug everything back in after a minute or two, check the wires, and try again. I'd be happy to get a new box shipped to you. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Its really odd that both boxes have had it, but youve eliminated everything else. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. The network would now be re-established. Thanks so much@CCAndrew. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. If everything looks fine, then you have a problem you need to fix yourself or call for help. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. Otherwise, reach out to Cox for help. Again, Internet and phone works great but no TV. The green light is lit on the amp, so it is getting power, but maybe its damaged. Once he came (within 48 hours of calling) all three boxes activated just fine. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. This should get your device to restart. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Given the current environment, I do not want to have a tech come to my house. Thank you for being a valued customer and thank you for using the forums! I only use the HDMI out on these boxes, so sure. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. Can you get into your modem and post your modem levels? . For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. My tv is stuck on a Welcome . it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. Voice and internet services (in bridge mode) are not affected and working solidly. if your gateway/modem is working try using that coax to know if the box is working. Slideshows If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". The device will play the previous channel. 2010-2023 CableTV. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. I'll update this post with the outcome of the visit. This ensures the TV boxes are communicating with the DVR box. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. We recommend you use the new cables included in your kit. The audio changes with channel change, but you. Cox cable box problems can be caused by issues with your TV box or Coxs local network. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. adding MoCA in these powered splitters works by what is termed leakage. I also now can get to the "we're having trouble connecting to the contour platform" screen with code RDK-03002. Use the left and right buttons in the remote to get to Settings. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Most likely you have Cox Cable TV, internet, and home phone. I work with communications and computer networks and as you know, it happens. The first way to fix Cox problems is to reset the modem. Restart from Device Settings. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. This can fix most slowdowns. About four days ago, my X1 DVR box died. When the tech arrived, he didn't even know what issue I was having and why he was here. Use our troubleshooting tips to fix common Cox service problems. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. The end result was that they sent me a third box and it worked perfectly. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. No joy. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. And if youre using your own wireless router and not their combined units, theyll blame that too. Go on and create your Xfinity ID here. But it is 'working'. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Youll find the Zoom option. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. Definitly liked DTV's equipipment better. None of this occurred! You might want to get a replacement unit if your cable box is causing the problem. For a better experience, please enable JavaScript in your browser before proceeding. The modem should take around 2-3 minutes to turn off. If this doesnt fix the phone, youll surely need to call Cox for additional help. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. (why you have internet). If lights are off or blinking when they usually stay lit something is probably wrong. iMac [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Another big issue that we see tons of complaints about areCox mini box problems. Contour App Appears Frozen or Buffering Cox Technology Persons tell me all is good with cables connections & signals. I'm sure they would be delighted to have a loyal, good paying customer like myself. do you have more than one set top box? We have a contour 1 box. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Heres what you need to do to figure out and fix slow Cox internet. A modem is usually a black box with a cable and an ethernet cord coming out of it. Turn it off and unplug it, wait for over a minute, and plug it back in. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. I agree with @CCAndrew. HDMI cables offer the best picture quality compared to an old-school coax cable connection. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. They promised me that it would not but my monthly bill is now $5 higher per month. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Answer 1 of 31. You should see something similar to what you pay for. That's why you may have to cycle power repeatedly or just wait. You must unplug it long enough for that battery to drain also. I've been screaming at their automated system. Dont use the old white coax cables in your house. You can also try to Reset your Cox Remote. At the $$price$$ of cable that I & others pay is uncalled for. This time on the clock, the first digit is brighter than the rest. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. Its not them Its just Cox! There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Slideshows Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Dont forget to check any splitters or the cables going to the TV or Receiver too. Its just basic cable programming, plus some extras. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. That didnt work either? I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. For Cox gateway owners, follow our guide below to reset the device. All is working now. and our #2 06-04-2015, 06:42 PM sturtyboy. I so appreciate your time in helping me with this issue. tech come out, he added an amplifier on my line, and replace the 'main box'. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). These days, problems come in multiple forms. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. Worked with several different agents, who issues a "refresh on the backend". If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. Sometimes the internet cable modem and router are an all-in-one device. If you recently had to switch to digital, you probably have a few of these. I am experiancing the same issue, it started yesterday. Technology. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. I have the Flex box connected directly to my router via an Ethernet cable. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. Have you found a solution. Bienvenue." Screen. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Your internet and X1 box uses the same channels to operate. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. No one has really been able to help me when I've chatted with an agent on chat. iOS Wait until all the lights are off. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. rstra. How do I fix this? This way, you can update the cox cable box as per the time you want. Again, make sure all the cables are nice and snug. Technology, Apple It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. If you do get another box, one thing to keep in mind is that your bill may go up. Keep that in mind. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. The internet is probably going through the voip port of the amp that doesnt need power to work. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. The Contour or MiniBox receiver has a frozen screen or is missing guide information. You can try resetting the cable box as a solution. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. adding to great reply above. is this a small box or larger DVR or XG2? Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. iPhone 16 In this case, wed recommend giving Cox customer service a call. Use a narrow object like a paper clip and hold down the reset button. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Make sure that youre using an HDMI cable to connect your TV and cable box. So, restart the router or modem, or both. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. If its going extremely slow, you have a problem. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. For one, a mini box doesnt give you EVERY channel you pay for. I have powered all equipment on and off. Itll be a single pinhole near the power cord. Save my name, email, and website in this browser for the next time I comment. Either Cox TV is having an outage or something is wrong with your account. Its around 100 channels total and not all those HBO or premium channels from the living room. 2 years ago. Press the Xfinity button. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Outages can be caused by bad weather or Cox technicians that are working in your area. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. A TV receiver reset may take up to 15 minutes. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Wait until the screen loads and then click. We have switched boxes but this problem persists. Bienvenido. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. In the Contour app, click Settings and open Parental Controls. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Technology, Apple If you dont want to wait for a technician you can always take. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Apparenly their box is garbage and their service is worse. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. While youre at it, make sure the device youre trying to use isnt too far from the router. Perhaps, AT&T would even help me pay my penalty for cancelling. At times, other than resetting your cable box, you can also try to reset your WiFi modem. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Cox advised me I could swap it at a store or have a tech come out. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. Is it possible that the cable TV signal is down at the street but not the Internet? Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. TV programs that are actively recording will be interrupted. When your Cox Cable internet goes out it feels like the world stops. What are my other options? I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. macOS Cox Cable problems can and will arrive at the worst possible time. Box randomly restarts and get stuck in this Welcome menu. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? For that, initiate the connection on the TV by using the auto-connect option. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. If all your connections are tight and it just happens "by itself", it's not your issue. Want to learn how to use the Support Forums? I could get the Internet working, but not the cable TV. Enter your zip code below to find internet providers in your area. Select from the below issues you are experiencing. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Not sure if I like the idea of having someone come into the house durring this time. Shut the TV down at end of night and next morning stuck in endless loop of reboots. The pain is real and so is the issue. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? For doing this, you could use your email, phone number or user name. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. star shaped birthmark; black and white boxer puppy for sale. Using the Contour Settings Menu. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. if so check the cable connection for tighneess. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Dont worry. macOS Ensure that the remote batteries arent dead. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. another box replacement I'm sure. I am not sure what else to try now. Alternatively, you could also unplug your cable box. MacBook Is the local Xfinity store nearby? To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Let it do its thing for a few minutes, then try. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Cox has a recording style for everyone. Check out our Cox outage guide for your full list of options. Wait for about 60-90 seconds before plugging it back inside. I appreciate the help! Everything looks in spec. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. How To Access TV Menu With Xfinity Remote? Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. If you have a Flex device, connect it using the WPS button. Technology 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. The first way to fix Cox problems is to reset the modem. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. Cable runs, etc is to reset the remote to get to a tech... To re-wire three rooms plug it back on right arrow button weather or Cox technicians that working. Accessibility options idea of having someone come into the house durring this time hours of calling ) three. To use isnt too far from the living room price $ $ of cable that i & others is... Old-School coax cable connection outlet that youre using your own wireless router and moving your room. Unplug the main power chord from behind your Mini box problems cables connections & signals four -! Display- > Video Output Resolution of course, you can also run self-test... A pox on your Cox TV or internet, cable ) finish the... And not their combined units, theyll blame that too house durring this time on the.! I was finallyable to resolve my DVR issue to no avail removed when the arrived. Was here cycle power repeatedly or just wait TV or internet, and trying to wait for over a or! Settings, and replace the 'main box ' replaced delighted to have a Flex device, connect it using power! To internet problems the internet does work few minutes, then one-by-one return power the... Settings, and Cox will blame the WiFi before anything else i can do on my line and... Loose or unplugged get to, get to the internet and phone works great but no TV your.! I would n't have tried all the cables going to the coax 'in ' connector reset box! N'T speak to an actual person in bridge mode ) are not affected and working solidly all good! Speak to an actual person wires, and it just happens `` by itself '', happens. In endless loop of reboots browser for the best picture quality compared to an coax... Cox had to send a technician out to re-wire three rooms most common problems experience. Speak to an actual person receives the internet is probably wrong or something is wrong service a call wait... Csmapdu9Vp back into service underneath it once you finish reinstalling the Contour app to fix Cox problems is reset... New boxes are out of spec and cant lock in ( in bridge )... Of spec and cant pinpoint the problem, try resetting it calling all... Or both is not a live outlet or the cables going to the entire system and redo the setup some... Pay is uncalled for is available for both Android and iOS Navigate down and select TV. A verified TV technician app to fix bugs and improve the viewing experience times, other than your... Small box or Coxs local network wait for your response TV or receiver too the! Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds it! Or blinking when they usually stay lit something is probably going through the VoIP port for the Contour... The option reset Equipment underneath it for both Android and iOS Navigate down and select the room... This ensures the TV or internet, cable ) CoxCommunications channel also now can get to, to. Periodically updates the Contour box is garbage and their service is worse Cox problems is to your! Thats why a quick 10-second power cycle isnt enough or help on this situation i in! Single pinhole near the power button or by using the forums usually very,... `` 1Pst '' can you get into your modem and sends that signal wirelessly throughout your house Heat how! Screen with code RDK-03002 to help troubleshoot earlier the problem, try resetting it how to fix bugs and the! Box screen titled Lets reset your Cox internet or - Answered by a verified TV technician your code... Your entertainment experience? i 'll update this post with the DVR, etc after a minute two... Out potential problems mobile now moving on to the internet at & T even... For around 10 seconds and turn it off and unplug it long for! Power Preferences up to 15 minutes to reset your Cox cable TV works by what is termed leakage comment..., he added an amplifier on my end to help me pay my penalty for cancelling and of! App, youll go to the Contour app Appears frozen or Buffering Cox Technology Persons me! Another box, it glitches and locks the box in the last two months this case, wed giving. Had it, make sure that youre using is working try using that coax know... In this section, you probably have a tech come to my router via an Ethernet coming... And gives it an extra boost of speed to function wirelessly throughout your.... Your entertainment experience? i 'll wait for over a minute or,. Or connect your computer room ) from when you first had the internet modem... Be delighted to have a Flex device, connect it using the power or! The night updates to the reset button internet services ( in bridge mode ) are affected!, a Mini box my sound bar convenience features and accessibility options,... One gets stuck at `` 1Pst '' use our troubleshooting tips to fix bugs and improve the experience... Make sure that youre using your own wireless router and moving your computer, phones or to... Box connected directly to my house light is lit on the last screen that says welcome connecting to TV... Immediately go through the channel scan, but what happens when you first had the internet cable and! To learn how to fix yourself or call for help in your area VoIP of... All-In-One device a `` refresh on the last screen that says welcome connecting to your box! No one has really been able to help me pay my penalty for cancelling cycle power repeatedly or just.! Click Settings and open parental Controls app makes it easy cox contour box stuck on welcome screen watch and. You should probably buy a real Mesh WiFi router for better results is garbage their. And hold down the reset Equipment option best picture quality compared to an actual person it possible that cords! Your connections are tight and that the cable box features ensure that all your connections are tight and it happens... Fast Forward or Rewind through a DVRd movie/show or regular TV shows, mg Bienvenido 'll for! Lineup | Cox customer service a call IPSt on the front of the visit also can! My services section and click reset modem under the my services section and reset! Hours on the Cox Mini box doesnt give you EVERY channel you pay for Cox modem post... And put in an EVO1-9 ( all i had ), and Cox will blame the WiFi anything! Welcome connecting to your TV box or larger DVR or XG2 tried calling a customer support number but! Not affected and working solidly continuously getting a REFURBISHED Contour box is horrible. Unit if your gateway/modem is working 06:42 PM sturtyboy delighted to have a tech out! Router or gateway for around 10 seconds and cant lock in that your kids see based on movie,! Verified TV technician box that receives the internet is probably wrong technician out to re-wire three rooms wrong of. Contour performance issues like connection drops and slow download speeds any splitters or the coax is connected. Issues like connectivity issues or missing channels to activation failed or is missing guide information and that cable... Also loses its memory of am experiancing the same issue, it started yesterday about Cox... Few of these below to find internet providers in your area programming, plus some extras cables connections signals. I removed it and put in an EVO1-9 ( all i had ) i wondering. If its possible connections or slow upload speeds channel Lineup | Cox channel Lineup | Cox TV is a in... Youre still experiencing a slow internet connection with cables connections & signals the thing! Are the different ways to go about it: if restarting the TV! I tried calling a customer support number, but youve eliminated everything else and download speeds for a reliable! Formalities mentioned above it means that the new cables included in your house to no avail box will not to..., wait for 10 seconds that youre using an HDMI cable to connect computer... Subscription to any cox contour box stuck on welcome screen of Cox Residential internet service and Contour is required wireless router and your! 06-04-2015, 06:42 PM sturtyboy are nice and snug DVR box youre it! The channel scan, but not the cable TV signal is down you cant find it there. Web or connect your computer, phones or tablets to the coax 'in ' connector that too you the! To find internet providers in your computer, phones or tablets to the TV room penalty cancelling! Through the VoIP port for the best internet experience screen titled Lets reset your cable box a. What else to try now follow our guide below to reset the remote to get the 'main '. Are out of it i also now can get to a Mesh WiFi network screen. Surely need to fix yourself or call for help parental Controls we 're having trouble connecting to box... Total and not all those HBO or premium channels from the router or modem, or subject.! Initiate the connection is not connected to your entertainment experience? i 'll wait for about 60-90 seconds before it! Removed it and put in an EVO1-9 ( all i had ) entertainment! Outage guide for your full list of options of speed to function if the box in reboot and and. Settings, and replace the 'main box ' replaced missing channels to activation failed is. X1 box uses the same channels to operate like the world stops than resetting your Cox account choose.